Effective Date: 20.08.2025
Rudraksha Valley (“Company,” “we,” “our,” or “us”) values the trust you place in us when you visit our website www.rudrakshavalley.com or purchase our products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use our website or services:
a. Personal Information
Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely through third-party gateways; we do not store your full credit/debit card details).
b. Non-Personal Information
Browser type and version
Device type and operating system
IP address and location data
Website usage patterns (pages visited, time spent).
c. Order and Service Information
Purchase history
Customer support queries
Communication preferences
2. How We Use Your Information
We use your information to:
Process, confirm, and deliver your orders.
Respond to your inquiries and provide customer support.
Improve our website, products, and services.
Send order updates, promotional offers, and newsletters (you may opt out at any time).
Comply with applicable laws, regulations, and fraud-prevention measures.
3. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information with:
Service Providers (such as payment gateways, courier partners, IT support, and marketing platforms) to fulfill orders and provide services.
Legal Authorities when required by law, regulation, or valid legal process.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You may disable cookies in your browser settings, but some site features may not function properly.
5. Data Security
We adopt reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no transmission over the internet can be guaranteed 100% secure.
6. Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections or updates.
Withdraw consent for marketing communications.
Request deletion of your data, subject to legal or transactional requirements.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.
8. Children’s Privacy
Our products and services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Rudraksha Valley
Email: dnbkgroup@gmail.com
Phone: +91 9277110356
Address: E4/1609, Mansarovar Scheme, Lucknow - 226012, Uttar Pradesh