At Rudraksha Valley, we are dedicated to delivering authentic Rudraksha beads and spiritual products to our customers with the utmost care, security, and timeliness. This Shipping Policy outlines our practices regarding order processing, shipping timelines, delivery methods, and related terms.
1. Order Processing
All confirmed orders are processed within 2–5 business days of successful payment.
Orders placed on weekends or public holidays will be processed on the next working day.
For customized or energized products (e.g., Puja-energized Rudraksha), processing times may be longer and will be communicated directly to the customer.
2. Shipping Methods & Delivery Time
We ship across India and internationally through trusted courier and logistics partners.
Estimated delivery times:
Domestic (within India): 5–10 business days from dispatch.
International: 10–21 business days from dispatch (depending on customs and local regulations).
Delivery timelines are approximate and may vary due to courier delays, customs clearance, or unforeseen circumstances.
3. Shipping Charges
Shipping charges are calculated at checkout based on the delivery location and weight/volume of the product.
Free shipping offers may apply to selected products or promotions and will be clearly communicated on our website.
4. Tracking & Updates
Once an order is shipped, customers will receive an email/SMS notification with tracking details.
Customers can track their shipment directly via our courier partner’s website or through their Rudraksha Valley account dashboard.
5. Customs, Duties & Taxes (for International Orders)
International shipments may be subject to import duties, taxes, and customs fees as per the destination country’s regulations.
These additional charges are the responsibility of the customer and are not included in the product or shipping cost.
6. Shipping Delays
While we strive to ensure timely delivery, Rudraksha Valley is not liable for delays caused by courier partners, customs, natural disasters, or other unforeseen events beyond our control.
Customers will be notified promptly if significant delays occur.
7. Damaged, Lost, or Incorrect Shipments
If a product is received in a damaged condition or incorrect order, customers must report it to us within 12 hours of delivery with supporting photos/videos.
If a shipment is lost in transit, we will initiate an investigation with the courier and provide a replacement or refund as per our Cancellation & Refund Policy.
8. Packaging & Handling
All Rudraksha beads and products are securely packed with proper protection, along with their respective authenticity certificates and invoices.
We encourage customers to handle the package carefully upon receipt, especially energized Rudraksha products.
9. Contact for Shipping Queries
For any shipping-related questions, assistance, or concerns, please contact our customer support:
Rudraksha Valley
Email: dnbkgroup@gmail.com
Phone: +91 9277110356